Terms - Owl Cote & The Bird's Nest

We strongly recommend all clients take out their own Holiday Insurance Policy. CANCELLATION POLICY:-  Should guests have to cancel their booked holiday at Owl Cote and or The Birds Nest, please note that the following refund policy applies:-  Once payment is received, the deposit or full payment amount will only be refunded if:-

a)  There is 12 weeks or longer from the date of cancellation to the arrival date

b)   The deposit or total amount will only be refunded if the cancelled dates are rebooked for the same period at the same rate. Guests will be refunded once the rebooked funds are received.

c)  We reserve the right to charge an administration refund fee of £10.00

 

Effective August 30th, 2019 all new bookings will run from FRIDAY to FRIDAY, with arrival at 16.00 and departure at 10.30. However, do always ask us as alternative arrival dates may be possible.  A suggested deposit of 50% of the total stay is payable on reservation, with the balance becoming due either 8 weeks prior to arrival or immediately should the booking be within the 8 weeks of arrival date.

An additional £100.00 Damage Bond cheque will be requested on confirmation of booking, which will be returned once the property has been vacated in the same condition as at the rental start date, and the return of all keys. Each lost key will be charged at £20.00.

OWL COTE is a STRICTLY non-smoking property.

DOGS are welcome (chargeable) by prior arrangement.  Maximum of 2 dogs,  £15 per dog per stay

Rental costs are fully inclusive of laundry/all utilities and fuel and cleaning.

Departing guests are requested to re-set the fire and replenish the wood and coal on departure.  All rubbish should be removed to the house bin, located on roadside towards Knockbrex Castle.  Thank you!

Dogs and young children are the sole responsibility of the Rentor throughout the duration of their stay at OWL COTE and particular care must be taken when using the balcony and opening of kitchen windows. In particular, children must not be left unsupervised near the pond area at any time and the gate surrounding the pond must remain closed at all times.